Useful Information
Complaints Procedure
1.    Initial Complaint

1.1    You are invited to discuss your complaint with the individual whom you have been dealing or with their immediate department partner in an effort to resolve the issue.

1.2    Should you not wish to discuss with them or you continue to be dissatisfied you are invited to write to us at the following address:

HARRIS KYRIAKIDES LLC
115 Faneromenis Avenue,
Antouanettas Building,
6031 Larnaca,
P.O.Box: 40089,
6300 Larnaca,
Cyprus

1.3    Please ensure that the following details are included in your complaint: -
  • Your name, address and case code;
  • The name of the person(s) to whom you have spoken with and when;
  • Copies of any correspondence or documents relating to your complaint;
  • Details about what has gone wrong or has not been handled properly; and
  • How you would like us to resolve your complaint

2.    Review of Complaint

2.1    We will provide you with a written acknowledgement within five working days of receipt.

2.2    Your complaint will be reviewed by the Managing Partner of the firm, who will provide you with a written response within a further fourteen days.

2.3    During these fourteen days the department partner will be ascertaining the background facts as quickly as possible.  He/She may need to contact you to seek additional information as required.

2.4    In the event that the Managing Partner requires more time to fully investigate the complaint, he/she will inform you in writing of a reasonable timetable for response along with reasons for the delay.

2.5    Once this has been completed they will provide a reply which will include conclusions of their investigations.  It will also include full and clear explanations of the reasons for the conclusions that have been made.  

2.6    Should the investigations conclude that an error has been made on our side, we will rectify the error promptly and offer an apology for the error.


3.    Final Stage

3.1    If you are not satisfied with the conclusions of our investigations and you believe that a disciplinary offence has occured, you can contact the Disciplinary Body of the Cyprus Bar Association.  

3.2    The Disciplinary Board is composed of the Attorney General as Chairman, the elected President of the Bar Council of the Cyprus Bar Association and five elected advocates of not less than fifteen years of practice.

3.3    The Disciplinary Board exercises control and disciplinary jurisdiction over every advocate. All disciplinary matters of members of the Bar are within the exclusive jurisdiction of this Body.

3.4    If any advocate is convicted by any Court of any offence, which, in the opinion of the Disciplinary Board, involves moral turpitude, or if such advocate is, in the opinion of the Disciplinary Board, guilty of disgraceful, fraudulent or unprofessional conduct, the Disciplinary Board may:
  • Order the name of the advocate to be struck off the Roll of advocates.
  • Suspend the advocate from practicing for such period as the Disciplinary Board may think fit. 
  • Order the advocate to pay, by way of fine, any sum not exceeding one thousand pounds. 
  • Warn or reprimand the advocate. 
  • Make such order as to the payment of the costs of the proceedings before the Disciplinary Board as the Disciplinary Board may think fit.  

3.5    The general principles, the conditions and rules of the professional conduct are laid down in the Rules of Conduct of the Legal Profession (of 2002) issued by the Cyprus Bar Council with the approval of the General Meeting of the Bar Association. These Regulations are based on the CCBE code of Conduct. They are binding to any advocate practicing Law in the Republic (nationals and non-nationals).

3.6    All the official records of the disciplinary proceedings are kept in the Attorney Generals office.

3.7    The complainant, the convicted advocate and the Attorney General have the right to appeal against the decision of the Disciplinary Board. The Supreme Court may review the whole case and either confirm the decision of the Disciplinary Board, or set it aside, or make such other order as it may think fit.